COMMON SERVICE CALLS

SERVICE CALL RATES

  • All service calls are billed a 2 hour minimum. Our standard hourly labor rate is $95.00 per hour. A fuel surcharge will be applied at the current rate of 18% of the hourly rate(May be discounted for some larger jobs that require significant time to complete). We charge a call-out fee of $85.00(May be waived in some cases). Our sales tax rate is 7% of all parts and labor. At full price, a standard 2 hour service call will cost you $309.20 plus parts and tax. These rates are subject to change without notice.
  • AVOID SCAMS AND PRICE GOUGING BY COMPANIES WHO DO NOT DISCLOSE  ALL PRICING AND PARTS AVAILABILITY WHEN YOU REQUEST SERVICE AND/OR REQUIRE PAYMENT PRIOR TO RENDERING OF SERVICES

BASIC SERVICE CALLS

  • These calls will not exceed the 2 hour minimum. In the event that additional repairs, parts or time are needed you will be notified and given an estimate of additional costs prior rendering of said service.
  • Battery charge/jump start- Includes one hour on site charging batteries
  • Lockout service
  • Pre-trip/Readiness inspection
  • Check and advise- Mechanical diagnostics (does not include internal engine or transmission issues)
  • Minor electrical troubleshooting
  • Brake adjustment
  • Pull start (manual transmission only, empty truck, no trailer attached)

STANDARD SERVICE CALLS

  • These calls typically do not exceed the 2 hour minimum but in some cases may require additional time depending on the condition of the truck, the reason a repair is needed etc. These calls do require parts and in most cases the required parts will be in stock on our service truck.
  • Brake chamber/piggyback replacement
  • Brake chamber service brake diaphragm replacement
  • Mud flap replacement
  • Mud flap hanger replacement
  • Glad hand replacement
  • Trailer airline assembly replacement
  • Hose tender/holder/spring replacement
  • Vinyl airline repair/replacement
  • Rubber air hose repair/replacement
  • Tandem slider hose replacement
  • Charge air cooler hose replacement 
  • Radiator hose replacement
  • Heater hose replacement
  • Air dryer bypass
  • Air governor
  • Broken air fitting removal/replacement
  • Hub cap replacement
  • Landing gear cross shaft replacement
  • Coolant fill
  • Engine oil fill
  • Trailer roof patch
  • 7-way ABS pigtail replacement
  • 7-way plug replacement
  • 7-way receptacle replacement
  • Trailer nose box replacement
  • Minor electrical repairs
  • Lighting repairs/replacement
  • Fuel delivery/prime system
  • Lube chassis
  • Trailer roof repair/patch

OTHER SERVICES OFFERED

Below are some other services offered but we may not have parts on the service truck to complete. However required parts are typically available within our network of suppliers.

  • Battery replacement
  • Serpentine belt/belt replacement
  • Belt tensioner replacement
  • Alternator replacement
  • Air dryer replacement
  • Air spring replacement
  • Tire replacement
  • Wheel replacement
  • Bearing and wheel seal replacement
  • Hub replacement
  • Driveshaft replacement
  • Universal joint replacement
  • Yoke replacement
  • Carrier bearing replacement
  • Slack adjuster replacement
  • S-cam replacement
  • Brake shoe/drum replacement
  • Trailer door repairs
  • Trailer door installation
  • Air valve replacement
  • Landing gear replacement
  • Preventive maintenance
  • We also offer scheduled "On Site Mechanic" services to handle driver write ups and many minor repairs. These service help you limit downtime, stay productive, avoid costly breakdowns, and boost driver morale. Ask us what we can do for you today!!

BUT THAT'S NOT ALL

THERE ARE MANY REPAIRS NOT LISTED ABOVE THAT WE CAN PERFORM!!!

WE CAN COMPLETE ALMOST ANY MINOR REPAIR ON SITE!!!

FOR THE BIGGER JOB

 WE DO NOT DO ANY MAJOR REPAIRS AS ALL OF OUR SERVICES ARE PERFORMED AT YOUR FACILITY OR BREAKDOWN SITE AND WE CAN'T BRING THE WHOLE SHOP WITH US.  HOWEVER IF YOUR UNIT REQUIRES A REPAIR THAT CANNOT BE PERFORMED AT YOUR LOCATION, WE WILL BE HAPPY TO COORDINATE AN IN SHOP REPAIR AT A LOCAL SHOP OR DEALERSHIP AS WELL AS TOWING SERVICES IF NEEDED. THERE WILL NEVER BE A FEE FOR THE COORDINATION OF TOWING OR IN SHOP REPAIRS!! SO NO MATTER WHAT YOUR UNIT NEEDS CALL DRUM FLEET SERVICES TODAY!! ONE CALL, YOU GET IT ALL!!